Responsible Gaming at Casino Plus
Casino Plus is meant to be a source of entertainment — not a way to cover bills or earn a living. This page explains the responsible gaming tools available to players, how to recognise when gambling is becoming a problem, and where to get support in the Philippines. Everything here is based on information published on the official Casino Plus website at casinoplus.com.ph.
Gambling Is Entertainment, Not Income
Every game on Casino Plus — from live Baccarat to Slot Games to Color Game — has a built-in house edge. Published RTP figures on the platform show how much is returned to players over time on average, but no single session is predictable. Set a budget you are comfortable losing before you log in, and treat any winnings as a bonus, not a salary.
21+ Only — Legal Age and Verification
Philippine law and PAGCOR regulations set the minimum age for casino gaming at 21 years old. When you register on Casino Plus, you confirm your age by ticking a checkbox on the sign-up form. The platform then requires eKYC — identity verification using a valid government-issued photo ID such as a Philippine Passport, National ID, SSS/UMID or Driver’s License — within 3 days of registration or before your first withdrawal, whichever comes first.
Accounts are suspended until eKYC is completed. This is not just a formality: verification protects minors and ensures that restricted individuals — including government employees, AFP and PNP members, students, and persons listed in PAGCOR’s National Database of Restricted Persons (NDRP) — cannot play. If you need a refresher on the sign-up process, see our step-by-step login and registration guide.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Watch for these signs in yourself or someone you know:
- Chasing losses — depositing more to “win back” what was lost
- Spending more time or money on gambling than planned
- Lying to family or friends about how much you play or spend
- Borrowing money or selling belongings to fund gambling
- Feeling anxious, irritable or restless when not playing
- Neglecting work, studies or relationships because of gambling
- Using gambling to escape stress, loneliness or low mood
If two or more of these apply, it is worth talking to someone. The resources at the bottom of this page can help.
Tools Available at Casino Plus
Casino Plus operates under PAGCOR and provides options to help you stay in control of your play.
| Tool | What It Does | How to Access |
|---|---|---|
| Self-exclusion | Blocks access to your Casino Plus account for a chosen period | Contact Customer Support (Live Chat, hotline, Messenger) |
| Account closure | Permanently closes your account on request | Contact Customer Support |
Customer Support is available 24/7 by Live Chat, WhatsApp, Telegram, Messenger, free hotline +63 2 8991 2880, or the help centre on the official website. You can also read the operator overview on our guide for a broader picture of how Casino Plus works.
PAGCOR Player Exclusion (NDRP)
If you want a nationwide exclusion that applies across all PAGCOR-licensed platforms — not just Casino Plus — you can apply through PAGCOR directly. The National Database of Restricted Persons (NDRP) lists individuals who have voluntarily excluded themselves or been excluded for other reasons. Once listed, you are barred from all licensed venues and online platforms.
Online Self-Exclusion Application: osea.pagcor.ph
Exclusion requests by e-mail: [email protected]
Other responsible gaming concerns: [email protected]
Online Gaming Platform Helpdesk and NPGH.PH for problem gambling
Where to Get Help in the Philippines
Several organisations in the Philippines provide confidential support for problem gambling. The following help centres are listed by Casino Plus on the official website:
- Life Change Recovery Center
- Bridges of Hope
- Milestone Health and Wellness Center
- Gamblers Anonymous Philippines
- Casino Filipino Responsible Gaming Helpline: (02) 8538-9090
Reaching out early makes a real difference. These services are confidential and designed to help — not to judge.
Advice for Family and Friends
If someone close to you is struggling with gambling, your support matters. Avoid shaming or arguing about money, as this usually pushes the person further away. Instead, listen without judgment, share what you have noticed, and gently point them toward one of the help centres listed above.
You can also contact PAGCOR at [email protected] for guidance on how to assist a family member. If you are concerned about a minor accessing online gambling, report it immediately — Casino Plus is a licensed live casino platform for adults aged 21 and above, and underage access is a serious violation. The official site at casinoplus.com.ph has a customer support team available around the clock.